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26-27 February 2020,
Olympia London

Conference Programme 2019

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Conference Programme 2019

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10:00
  1. 45 mins
    IBM's Chief Technology Officer for Travel and Transportation Sharon Moore argues the case for more women to work in traveltech. Women are strongly represented in the travel industry as a whole but the ...
  2. 45 mins
    • Advanced
    • Commercial Management
    • IT
    • Marketing
    • OTA
    • Supplier - Intermediate
    • Tour Operator
    • Travel Agent
    Travellers from China, India and Brazil are growing fast. What challenges do travel companies face in winning their custom and how can we tailor our products to those markets efficiently? What are the ...
  3. 45 mins
    • Commercial Management
    • Intermediate
    • IT
    • OTA
    • Supplier - Beginner
    • Tour Operator
    • Travel Agent
    If you are an SME in travel, is it better to seek a white label solution that other competitors may also be using but is far cheaper than developing your own bespoke booking site? Can the cloud help l ...
11:00
  1. 40 mins
    • Marketing
    • Supplier - Beginner
    Having been part of the team that pioneered dynamic call tracking, Chris has years of first-hand insight into how many of the world's leading travel marketers are driving high value phone conversation ...
  2. 40 mins
    • Supplier - Beginner
    In a world of rapidly increasing demand for more individualisation consumers are used to get highly personalized real-time priced offers for all kind of services. Even the most complex configurations ...
  3. 45 mins
    • OTA
    • Supplier - Intermediate
    Get an insight into how the powerful combination of the Microsoft Dynamics Cloud and years of travel industry knowledge can help you and your Travel Business with the Digital Transformation. Learn abo ...
  4. 45 mins
    • Marketing
    • OTA
    • Supplier - Intermediate
    • Travel Agent
    Demand for travel activities is expected to reach $183 billion by 2020. Plus increasing emphasis on dining, ground transportation, parking and insurance by travellers make delivering on-the-go access ...
  5. 45 mins
    • OTA
    • Supplier - Intermediate
    • Tour Operator
    • Travel Agent
    Can you safely say that you know exactly how much profit is taken on each booking? Or, are the impacts of currency fluctuations, card fees and payment costs leaving you with a big question mark around ...
12:00
  1. 45 mins
    • Advanced
    • Intermediate
    • IT
    • Marketing
    • Supplier - Beginner
    • Tour Operator
    There has been plenty of hype about technologies such as the Internet of Things and bots but what are travel companies actually doing that is working. We hear from companies who have implemented these ...
  2. 40 mins
    • OTA
    • Supplier - Beginner
    • Tour Operator
    • Travel Agent
    AI is heralded as the answer to performing any intellectual task a human can, as dynamically as humans do. But is the AI doomsday for human agents currently nothing more than science fiction? When doe ...
  3. 45 mins
    • Advanced
    • Commercial Management
    • IT
    • Marketing
    • Supplier - Intermediate
    • Travel Agent
    IATA’s New Distribution Capability promises better access to airline inventory and wider families of fares. But can NDC help high-street leisure and online travel agencies upsell? Or is it going to cu ...
  4. 40 mins
    • Supplier - Beginner
    People like to travel because they like to make memories. Memories that are stored in the form of photos, videos, etc. And as travel businesses, we too need to build memories of our customers so we ca ...
  5. 45 mins
    If you want to know how to be an inspirational leader and do technology like a boss then come to the second of our keynote sessions at Travel Technology Europe. Expect to hear the inside story and lea ...
13:00
  1. 45 mins
    • Supplier - Intermediate
    This session will see the official launch of the annual Innovation Report published by Travolution, the digital and travel technology division of Travel Weekly parent Jacob’s Media Group and media par ...
  2. 45 mins
    • Supplier - Intermediate
    Multiple channels, multiple time zones, multiple languages. How do you delight demanding clients across multiple countries? Learn how EasyJet transformed customer service in a highly competitive secto ...
  3. 40 mins
    • Commercial Management
    • OTA
    • Supplier - Intermediate
    • Tour Operator
    • Travel Agent
    This session will explore the challenges of operationalizing NDC (New Distribution Capability) in your environment. NDC is here, and we all need to find ways to manage the evolving distribution model ...
  4. 40 mins
    • Supplier - Beginner
    You have the product, you have the technology but how are you going to get the travel trade to distribute your product? A lot of companies have a great idea but find it difficult to penetrate, indeed ...
14:00
  1. 40 mins
    • IT
    • Marketing
    • Supplier - Beginner
    The evolving and changing landscape of travel has put great pressure on the travel community. Increased competition, introduction of data and payment regulations, and threaten agency models. In this i ...
  2. 40 mins
    • Supplier - Beginner
    What technical challenges does NDC bring to travel agencies and how will this affect existing processes?  How will the commercial model evolve and are there new revenue opportunities? How can travel a ...
  3. 45 mins
    • Advanced
    • Commercial Management
    • Intermediate
    • IT
    • Marketing
    • OTA
    • Supplier - Beginner
    • Tour Operator
    • Travel Agent
    GDPR has arrived so what is going to happen now? Is email marketing dead and are we turning web visitors off with cookie pop-ups and privacy questions in this post-GDPR age?  Or should we be grateful ...
  4. 45 mins
    • Advanced
    • Commercial Management
    • Intermediate
    • IT
    • Marketing
    • OTA
    • Supplier - Beginner
    • Tour Operator
    • Travel Agent
    In our annual thought leadership panel CTOs/CIOs/CMOs from different travel sectors pinpoint trends that will affect travel technology and discuss topics that are keeping them awake at night. Among th ...
  5. 45 mins
    • Advanced
    • Commercial Management
    • IT
    • OTA
    • Supplier - Intermediate
    • Tour Operator
    • Travel Agent
    This panel of experts discusses the skills shortage, Brexit, how to find good talent, how to work effectively in geographically displaced teams, outsourcing and who should own the roadmap to work effe ...
15:00
  1. 40 mins
    • Marketing
    • OTA
    • Supplier - Beginner
    • Tour Operator
    • Travel Agent
    How can you communicate the quality of your travel experiences in way that breaks through and resonates as authentic?
  2. 45 mins
    • Advanced
    • Commercial Management
    • IT
    • OTA
    • Supplier - Intermediate
    • Tour Operator
    • Travel Agent
    Aligning your technology and business strategies is the biggest challenge facing CIOs according to Deloitte’s 2018 global CIO survey. Who owns digital strategy? How do you achieve alignment in practic ...
  3. 45 mins
    • Advanced
    • Commercial Management
    • IT
    • Marketing
    • Supplier - Intermediate
    • Travel Agent
    Hear how a travel company successfully implemented their booking technology using Amazon’s voice assistant and what their results have been. Is voice in your company’s future?
  4. 45 mins
    • Advanced
    • Commercial Management
    • Intermediate
    • Marketing
    • OTA
    • Supplier - Beginner
    • Tour Operator
    • Travel Agent
    The trend for experiential travel means that demand for tours and activities is rising. How can you offer these seamlessly to your existing and new customers? What technologies are available to help? ...
16:00
  1. 60 mins
    • Advanced
    • Commercial Management
    • Intermediate
    • IT
    • Marketing
    • OTA
    • Supplier - Beginner
    • Supplier - Intermediate
    • Tour Operator
    • Travel Agent
    The Travel Technology Europe 2019 Launchpad area will be once again helping buyers source the very latest in industry innovation and to support and promote start-ups in the business travel arena. Fina ...
  2. 45 mins
    • OTA
    • Supplier - Intermediate
    • Travel Agent
    In their struggle to increase the sales volumes, travel agencies often forget about other important aspects of their business. Before considering growing the business, one should have all the process ...
10:00
  1. 45 mins
    • Advanced
    • IT
    • OTA
    • Supplier - Intermediate
    • Tour Operator
    • Travel Agent
    The cloud offers many solutions on a lease basis which could work out far cheaper than large investments in bespoke systems. What elements of your technology are ripe for moving to the cloud. Our expe ...
  2. 45 mins
    It's 2019 and travel customers expect a personal relationship with your brand. Today’s travellers expect to reach you anywhere, anytime and on any platform. Learn how you can use conversational experi ...
  3. 45 mins
    • Advanced
    • Commercial Management
    • IT
    • OTA
    • Supplier - Intermediate
    • Tour Operator
    • Travel Agent
    Digital transformation has been the buzzword for several years but how can you turn an old-school firm into a lean, modern, selling machine? Find out from someone who has been through the process and ...
11:00
  1. 40 mins
    • Marketing
    • Supplier - Beginner
    Travel companies have long tried to woo their current customers into buying more, but their promotional tactics have tended to be generic and blunt. Not anymore. Brands are now adopting sophisticated ...
  2. 45 mins
    • Marketing
    • Supplier - Intermediate
    Personalisation is a challenge most marketeers face but none more so than travel. When we personalise our customers feel more listened to, more valued and are in turn more receptive to our messages. I ...
  3. 40 mins
    • Marketing
    • Supplier - Beginner
    For many travel companies, paid search advertising is the single biggest cost – higher than payroll, higher than office rents. With Google’s dominance in the market, many travel businesses decide to v ...
  4. 45 mins
    • Supplier - Intermediate
    Mat Orrego CEO of Cornerstone Information Systems, will interview Philippe Chereque President of American Express Global Business Travel. Their lively discussion will focus on the challenges and oppor ...
  5. 45 mins
    • IT
    • OTA
    • Supplier - Intermediate
    • Tour Operator
    • Travel Agent
    There are tens if not hundreds of travel technology companies out there and at least as many systems, engines, platforms, modules, all designed and advertised to deliver the most efficient and success ...
12:00
  1. 45 mins
    • Advanced
    • Commercial Management
    • Marketing
    • Supplier - Intermediate
    • Tour Operator
    Gone are the days of tour operators having long, paper-based contracts with hotels. Sourcing and selling beds has become increasingly complicated and time consuming. Today, tour operators increasingly ...
  2. 45 mins
    • Commercial Management
    • Intermediate
    • IT
    • Marketing
    • OTA
    • Supplier - Beginner
    • Tour Operator
    • Travel Agent
    The travel industry is generating huge amounts of data and often do not understand the insights it contains. If you want to influence decision makers and consumers, the trick is to tease out the right ...
  3. 40 mins
    • Supplier - Beginner
    Connectivity is what travel technology is all about. That’s why it’s important for today’s travel agents to focus on growing and enhancing their third-party supplier integration capabilities. Sebastia ...
  4. 40 mins
    • Supplier - Beginner
    Even though data is the new fuel for business, only 20% of it are leveraged. It means that there is an enormous intelligence potential behind the other 80% of data, the dark data. In the case of trave ...
  5. 45 mins
    • Commercial Management
    • Intermediate
    • Marketing
    • OTA
    • Supplier - Beginner
    • Tour Operator
    This session looks at how to spend your marketing money wisely in the online world. No-one wants to use Google but its dominance means you might have to do it. Signing on for Google Flights or Hotel F ...
13:00
  1. 45 mins
    Once mighty tour operators are struggling to get the valuation (and love) of the Uber, Airbnb, Booking Holdings and alike. Many industry experts believe that they are doomed for failure. In the past t ...
  2. 40 mins
    • Marketing
    • Supplier - Beginner
    PPC and Social media are becoming more and more competitive/saturated spaces to compete in and show no signs of slowing down. The customer experience now is heading to a place of personal interactions ...
  3. 45 mins
    • Supplier - Intermediate
    Hear how Expedia Partner Solutions (EPS) is partnering with leading travel technology platforms to grow their supply offering and bring the world within reach for more travellers. EPS partner, wbe.tra ...
  4. 45 mins
    Nearly half of direct online bookings for destination services are now on mobile, compared to 31% three years ago. Travel providers are missing out on this dynamic economy and are at risk for losing t ...
14:00
  1. 40 mins
    • Supplier - Beginner
    2019 is the year of non-voice in Customer Service, which means more channels, more volume, more languages. But does it necessarily mean hiring more agents? How can CS teams better handle industry chan ...
  2. 45 mins
    • Advanced
    • Commercial Management
    • Intermediate
    • IT
    • Marketing
    • OTA
    • Supplier - Beginner
    • Tour Operator
    • Travel Agent
    In this fast-moving session, each presenter works against the clock to get their message across to the audience. They must use 20 slides and they automatically move on after 19 seconds. The Following ...
  3. 40 mins
    • Marketing
    • OTA
    • Supplier - Beginner
    • Tour Operator
    We'll share hands-on tips to attract visitors and bookings with examples from brands like Waldorf Astoria and Visit Harrogate.
  4. 45 mins
    • Intermediate
    • IT
    • Marketing
    • Supplier - Beginner
    • Tour Operator
    • Travel Agent
    The app that provides travellers with information during their trip is becoming omnipresent but do companies really need them? We hear about the pros and cons and what separates the good ones from the ...
  5. 45 mins
    • Advanced
    • IT
    • OTA
    • Supplier - Intermediate
    • Tour Operator
    • Travel Agent
    What are your biggest threats? Who is stealing your data? How do you make realistic security assessments? These and other insights to take away from our leading security expert
15:00
  1. 45 mins
    Artificial Intelligence has been around for a while now, but how is it being deployed in the travel industry at the moment? This session looks at what travel businesses are doing with these platforms, ...
  2. 20 mins
    • Supplier - Intermediate
    A few use cases around the world tells us where blockchain can be helpful and where it runs into difficulties. We have learnt that it actually won’t make the tea but it is very applicable to certain k ...
15:30
  1. 20 mins
    • Supplier - Intermediate
    Your clients come to you for your advice on flights, accommodation and perhaps airport transfers and visas. Between arriving and departing and each location, did you know that your clients would be ha ...

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