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24-25 February 2021, ExCeL London

Tech Huddles

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Tech Huddles

Do you have something to say?

​​​​Share issues, solutions and ideas with your peers and learn from their experience in our 40 minute intimate round table discussions.

Get your voice heard by joining up to 20 fellow tech professionals to discuss topics such as innovation, personalisation and customer communication technology. 

New sessions are being added regularly. Take a look at some of the Tech Huddles on offer at this year's show:

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11:15
  1. Tech Huddle Zone B
    40 mins
    • Business Transformation
    • The New Customer
    Email, as a customer support touchpoint, has never been more crucial for travel companies. Why? It is the most commonly used digital service channel - over 54% of customers turn to email for getting h ...
  2. Tech Huddle Zone A
    40 mins
    • Business Transformation
    • Data
    • Distribution
    • Techies
    The world is more connected than ever. Seemingly by the day, new distribution channels emerge. It is a challenge for TMCs to take opportunities and ensure their profitable execution. This session will ...
12:15
  1. Tech Huddle Zone A
    40 mins
    • Business Transformation
    • New Technology
    • Techies
    Are you getting access to the right talent with technical and travel domain knowledge? Does your recruitment team or partner understand what you are hiring for? How are you finding that needle in a ha ...
  2. Tech Huddle Zone B
    40 mins
    • Business Transformation
    This tech huddle is intended to help those who are tasked with innovating in large, established travel businesses and struggle with legacy technology and other risk, cost, and cultural constraints.
13:15
  1. Tech Huddle Zone A
    40 mins
    • Business Transformation
    • Mobile
    • New Technology
    • Personalisation
    • Social Media and Content
    • Techies
    • The New Customer
    With experts predicting 2020 as the year for AI and Automation in travel, we’ll look at the latest customer communication technology and discuss if the telephone still has a role to play within the cu ...
  2. Tech Huddle Zone B
    40 mins
    • Business Transformation
    • Data
    • Fintech
    • New Technology
    Payments needn’t be an expense, and can even generate revenue. We’ll discuss strategies and tactics for optimising your use of virtual cards, to cut costs, improve your efficiencies, and boost your ma ...
14:15
  1. Tech Huddle Zone B
    40 mins
    • Data
    • New Technology
    • Personalisation
    • Techies
    In this session, we will be discussing how to convert more of your anonymous website visitors into ‘known users’. Targeting prospects off-site, without the need to invest in additional paid media, to ...
  2. Tech Huddle Zone A
    40 mins
    • Marketing
    How dynamic data is helping to deliver higher revenue, more repeat business and increased customer satisfaction PPC and Social media are becoming more and more competitive, and they’re showing no sign ...
15:15
  1. Tech Huddle Zone A
    40 mins
    • Business Transformation
    • Data
    • New Technology
    • The New Customer
    Are you swamped by customer feedback and online reviews that you can’t make sense of? Is there an alternative to using expensive human resource to sift through thousands of comments and manually code ...
11:15
  1. Tech Huddle Zone A
    40 mins
    • New Technology
    • IT
    • Tour Operator
    Learn about the Top 5 technologies that leading Tour Operators are using to solve key scaling challenges. 
  2. Tech Huddle Zone B
    40 mins
    • Business Transformation
    • Data
    • Distribution
    Educational travel used to be redundant and a very closed market. Now it’s becoming tailor made, with more “bespoke itineraries”. The teacher who is ordering the tour has a vast knowledge of the desti ...
12:15
  1. Tech Huddle Zone A
    40 mins
    • Business Transformation
    • Fintech
    • New Technology
    Join this informative discussion with industry experts on how real time payments will improve your customer experience. Network with your peers to identify common pain points and solutions.
13:15
  1. Tech Huddle Zone B
    40 mins
    • Personalisation
    In the world of multiple communication channels, how do you keep track of your customer and how they interact with your distribution channels both online and offline?  

 

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