TTE Reveals Buyers Believe Mobile and AI Most Likely To Transform Travel Industry in 2018

14 December 2017
  • AI and mobile to feature prominently on Travel Technology Europe conference programme
  • New “Innovation 20:18” session searches for industry visionary of the future

Travel Technology Europe, Olympia Grand, 21-22 February 2018

13 December 2017: A new survey from Travel Technology Europe shows that buyers are most excited about the impact mobile and artificial intelligence (AI) technologies will have on the travel and hospitality industries in 2018. Both feature prominently on the Travel Technology Europe conference programme, which is now live online, along with other hot topics, including robotics, GDPR, the alternative accommodation sector and blockchain technology.


Technologies buyers are most excited about the impact of in 2018




AI / chatbots


Content marketing


Guest-facing experiences


Security systems


Internet of Things

Visitors to the show in February will have the opportunity to hear about these technologies from companies including Expedia, John Lewis, Apex Hotels, SACO and Contiki.

Additionally, a brand new session - “Innovation 20:18” - will search for industry visionaries of the future. In Pecha Kucha style, the session will give five people the opportunity to present 20 slides on stage on a thought leadership topic. After 18 seconds on each slide the presentation will automatically move on, meaning the presenter must work against the clock to get their message across. The audience will then vote for their favourite presentation. Anyone working in the travel and hospitality industries can apply by completing the application form here. Applications must be received by Wednesday 10 January.

Over 50 hours of conference sessions will see current and future issues, tools and opportunities discussed at Travel Technology Europe across four streams - Marketing Technology, Travel Technology, Hotel Technology and Innovate.

The hotel theatre will include over 15 sessions about the latest innovations in hotel technology. This will include sessions on removing the front desk, using local services to increase revenues and the technology needs of the alternative accommodation sector.

Ian Richardson, Co-Founder and Principal Consultant, ‎ICE Technology Services said: “AI is one of the most hotly discussed topics of the moment and there’s huge potential for it to revolutionise many aspects of the travel industry. I’m looking forward to sharing my thoughts on how travel businesses can apply exponential technologies to their businesses to reduce costs, improve customer relationships and drive revenues.”

Ian will be speaking on Monday 21st February at 12.30pm.

Daniel Dickinson, Director of IT, SACO said: "Travel Technology Europe offers a great opportunity to explore the latest technologies and gain insights from others in the industry. As the alternative accommodation sector continues to grow I'll be sharing my insights into the specific technology needs of this sector and what others can learn from it.”

Daniel will be speaking on Monday 21st February at 10am.

David Chapple, Event Director, Travel Technology Europe, commented: “With chatbots transforming customer service and more and more people booking travel on their mobiles it’s no surprise buyers are eager to invest in these technologies. We are embracing this content within the 2018 conference programme to help buyers understand what the latest mobile and AI technologies are and how they can be practically implemented.”

Confirmed speakers and panellists include:

  • Scott Crawford, VP of Product Management & Experience, Expedia: AI & the Future of the Travel Experience
  • Ian Richardson, Co-Founder and Principal Consultant, ICE, How to Spice Up Your Travel Business with AI
  • Daniel Dickinson, Director of IT, SACO: Understanding the Technology Needs of Alternative Lodging Sector
  • Aisha Shuaibu, Airbnb Host: Going Local to Raise New Revenues
  • Clinton Campbell, Commercial Director, Apex Hotels: Optimising Channel Mix and Revenue
  • Sean O’Connor, Head of Online Experience, John Lewis: Automation Plunge-In: the Only Deep Dive You Need This Year
  • Ian Skuse, Lawyer, Blake Morgan: 2018’S Legal Challenges: Opportunities Not Threats
  • Rajat Dhawan, CTO, Contiki: CTO Question Time

135 travel buyers took part in the Travel Technology Europe annual survey in December 2017. 66% of respondents worked in the UK, 20% in continental Europe and the 14% were from outside Europe.

Online registration is now open on the brand new Travel Technology Europe website. Visit:  to apply for a free visitor pass.