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26-27 February 2020,
Olympia London

Conference Programme 2020

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Conference Programme 2020

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10:00
  1. Transform Theatre
    40 mins
    • New Technology
    • Personalisation
    • The New Customer
    What do we need to do to make users happier with search? Is it about better SEO or is that dark art finally dead? Is it about adopting voice or AI in search tools or is there something more fundamenta ...
  2. Solution Theatre
    40 mins
    • Fintech
    • Legislation
    • Techies
    The rise of fintech means there are now many options to make travellers' lives cheaper and easier but how can agents or tour operators work with this exploding market to their advantage. Will PSD2 cau ...
  3. Innovate Theatre
    40 mins
    • Business Transformation
    • New Technology
    • Personalisation
    • Techies
    An AI thought leader explains why 2020 will be seen as a watershed in the travel sector as companies embrace machine learning and other AI technologies.
11:00
  1. Solution Theatre
    45 mins
    • New Technology
    • Techies
    • Tour Operator
    We know today that only 40% of travel is booked online. How can you incorporate simple but powerful tools to bring on the remaining 60%? Learn from former Tour Operators (now software companies) how t ...
  2. Innovate Theatre
    45 mins
    • Fintech
    Are your profits being impacted by currency fluctuations and hidden fees? Are you able to pay all of your global suppliers on time and in their currency of choice? We talk through the latest payment i ...
  3. Transform Theatre
    45 mins
    • Marketing
    No other industry offers as much challenge, and as much opportunity to impact the customer journey. But given Customer Experience is widely agreed to be the key battleground for travel, are travel bra ...
11:15
  1. Tech Huddle Zone A
    40 mins
    • Business Transformation
    • Data
    • Distribution
    • Techies
    The world is more connected than ever. Seemingly by the day, new distribution channels emerge. It is a challenge for TMCs to take opportunities and ensure their profitable execution. This session will ...
  2. Tech Huddle Zone B
    40 mins
    • Business Transformation
    • The New Customer
    Email, as a customer support touchpoint, has never been more crucial for travel companies. Why? It is the most commonly used digital service channel - over 54% of customers turn to email for getting h ...
12:00
  1. Innovate Theatre
    40 mins
    • Social Media and Content
    • The New Customer
    This panel comprises a mix of young and older consumers, influencers and companies targeting them. They share their thoughts on travel inspiration, what they are looking for from travel companies, whe ...
  2. Transform Theatre
    40 mins
    • Mobile
    We hear from travel organisations and their tech partners about their thought processes, their technical challenges and their results in delivering great apps and websites.
12:15
  1. Tech Huddle Zone B
    40 mins
    • Business Transformation
    This tech huddle is intended to help those who are tasked with innovating in large, established travel businesses and struggle with legacy technology and other risk, cost, and cultural constraints.
  2. Tech Huddle Zone A
    40 mins
    • Business Transformation
    • New Technology
    • Techies
    Are you getting access to the right talent with technical and travel domain knowledge? Does your recruitment team or partner understand what you are hiring for? How are you finding that needle in a ha ...
13:00
  1. Transform Theatre
    45 mins
    • Marketing
    How dynamic data is empowering personalisation in travel Personalisation is a challenge most marketeers face but none more so than travel. When we personalise, our customers feel understood and in tur ...
  2. Innovate Theatre
    45 mins
    • Business Transformation
    • Fintech
    • New Technology
    This session will cover new payment technologies and strategies that solve complicated and costly pain points that travel companies experience today. You'll learn how to improve cash flow by incorpora ...
  3. Solution Theatre
    40 mins
    • Mobile
    • New Technology
    • The New Customer
    Companies often find it difficult to innovate thanks to legacy systems and a focus on business as usual. Some companies set up skunkworks or labs to help them think in new ways but is it better to loo ...
13:15
  1. Tech Huddle Zone A
    40 mins
    • Business Transformation
    • Mobile
    • New Technology
    • Personalisation
    • Social Media and Content
    • Techies
    • The New Customer
    With experts predicting 2020 as the year for AI and Automation in travel, we’ll look at the latest customer communication technology and discuss if the telephone still has a role to play within the cu ...
  2. Tech Huddle Zone B
    40 mins
    • Business Transformation
    • Data
    • Fintech
    • New Technology
    Payments needn’t be an expense, and can even generate revenue. We’ll discuss strategies and tactics for optimising your use of virtual cards, to cut costs, improve your efficiencies, and boost your ma ...
14:00
  1. Solution Theatre
    40 mins
    • Business Transformation
    • Distribution
    • Techies
    The world of business travel technology is changing. New tools such as rebooking technology and chatbots are becoming more popular. Meanwhile IATA has a target for 21 major airlines to carry out 20% o ...
  2. Innovate Theatre
    40 mins
    • Business Transformation
    • Data
    • Distribution
    • Fintech
    • Legislation
    • Mobile
    • New Technology
    • Personalisation
    • Social Media and Content
    • Techies
    • The New Customer
    In our annual thought leadership panel CTOs, CIOs and CMOs from different travel sectors pinpoint trends that will affect travel technology and discuss topics that are keeping them awake at night. Amo ...
  3. Transform Theatre
    40 mins
    • Data
    • Fintech
    • Legislation
    Rules and laws about data vary significantly among the countries of the world. What do companies who have/have need for any data from abroad need to consider?
14:15
  1. Tech Huddle Zone A
    40 mins
    • Marketing
    How dynamic data is helping to deliver higher revenue, more repeat business and increased customer satisfaction PPC and Social media are becoming more and more competitive, and they’re showing no sign ...
  2. Tech Huddle Zone B
    40 mins
    • Data
    • New Technology
    • Personalisation
    • Techies
    In this session, we will be discussing how to convert more of your anonymous website visitors into ‘known users’. Targeting prospects off-site, without the need to invest in additional paid media, to ...
15:00
  1. Innovate Theatre
    45 mins
    • New Technology
    • Techies
    Phocuswright has tracked travel startups for over 15 years and its extensive database allows for analysis of founding and funding trends. Phocuswright also has featured the most promising travel innov ...
  2. Transform Theatre
    40 mins
    • Business Transformation
    • Data
    • Legislation
    • Techies
    In this session we hear about the Information Commissioner's Office intention to hand multi-million-pound fines to British Airways and Marriott International for data breaches and find out how you can ...
  3. Solution Theatre
    40 mins
    • Business Transformation
    • Techies
    Travel companies are often held back by the systems they have used for years and fear the thought of change. We hear from those who have overcome that fear and learn how they migrated to a bright, shi ...
15:15
  1. Tech Huddle Zone A
    40 mins
    • Business Transformation
    • Data
    • New Technology
    • The New Customer
    Are you swamped by customer feedback and online reviews that you can’t make sense of? Is there an alternative to using expensive human resource to sift through thousands of comments and manually code ...
16:00
  1. Innovate Theatre
    60 mins
    • Business Transformation
    • Data
    • Distribution
    • Fintech
    • Legislation
    • Mobile
    • New Technology
    • Personalisation
    • Social Media and Content
    • Techies
    • The New Customer
    Since 2008, 450+ thoroughly-vetted innovators have taken the stages at Phocuswright Innovation events on three continents. Phocuswright’s Battleground: EMEA at Travel Technology Europe features the mo ...
10:00
  1. Transform Theatre
    40 mins
    • Legislation
    A year on from enforcement action by the Competition and Markets Authority, has the online hotel booking sector changed its ways on ordering of results, pricing transparency and commissions? We hear f ...
  2. Solution Theatre
    40 mins
    • Business Transformation
    • Techies
    Tours and activities are a $150 billion global market and Klook has staked its claim for a good chunk of that sector. Learn how the company focused relentlessly on user experience to achieve success i ...
  3. Innovate Theatre
    40 mins
    • Distribution
    • Mobile
    • New Technology
    • Personalisation
    • The New Customer
    This panel looks at online habits and new trends in customer behaviour. Where and how do they search, what devices do they use and how do you get them to convert. If you need to understand the online ...
11:00
  1. Innovate Theatre
    45 mins
    • Distribution
    Discover how to reduce costs and increase your sales revenue by embracing currencies. Use straight-through processing solutions to scale your business internationally with fully automated processes th ...
  2. Solution Theatre
    45 mins
    • Advanced
    • Business Transformation
    • Data
    • Distribution
    • Fintech
    • Legislation
    • Mobile
    • New Technology
    • Personalisation
    • Social Media and Content
    • Techies
    • The New Customer
    • Commercial Management
    • Intermediate
    • IT
    • Marketing
    • OTA
    • Supplier - Beginner
    • Supplier - Intermediate
    • Tour Operator
    • Travel Agent
    It takes a lot to rattle one of the world's most steady and stable travel markets. At €300 billion, the European travel industry is also one of the largest. For Europeans, travel is the number one dis ...
11:15
  1. Tech Huddle Zone B
    40 mins
    • Business Transformation
    • Data
    • Distribution
    Educational travel used to be redundant and a very closed market. Now it’s becoming tailor made, with more “bespoke itineraries”. The teacher who is ordering the tour has a vast knowledge of the desti ...
  2. Tech Huddle Zone A
    40 mins
    • New Technology
    • IT
    • Tour Operator
    Learn about the Top 5 technologies that leading Tour Operators are using to solve key scaling challenges. 
12:00
  1. Transform Theatre
    40 mins
    • Data
    • Personalisation
    • The New Customer
    How can you reach your potential customers at the right time with the right message in a world where privacy is under attack (think Cambridge Analytica) and where individuals are supposedly protected ...
  2. Solution Theatre
    40 mins
    • Business Transformation
    Everyone thinks they need to do it but how do you make it work in practice? A digital transformation expert shares their thoughts on what companies in the travel sector need to do to make transformati ...
  3. Innovate Theatre
    40 mins
    • Distribution
    • Mobile
    • New Technology
    • Personalisation
    Smartphones are now ten years old and they gave us superpowers: to get exactly what we want, instantly and effortlessly. They also gave rise to impatient and demanding consumers. People are now used t ...
12:15
  1. Tech Huddle Zone A
    40 mins
    • Business Transformation
    • Fintech
    • New Technology
    Join this informative discussion with industry experts on how real time payments will improve your customer experience. Network with your peers to identify common pain points and solutions.
13:00
  1. Solution Theatre
    45 mins
    • Business Transformation
    • The New Customer
    Email is at the core of any workflow for a travel company. Be it collaborating with partners, delivering customer service, or communicating with internal teams - how fast and effectively we communicat ...
  2. Transform Theatre
    45 mins
    • Business Transformation
    • Data
    • New Technology
    • The New Customer
    • Commercial Management
    • Marketing
    • Tour Operator
    • Travel Agent
    We all think we know our own businesses inside out. We rely on our senior executives - whose opinion is of course valued above all others – to make the big decisions. But these executives are sometime ...
  3. Innovate Theatre
    45 mins
    • Business Transformation
    • Fintech
    Our world gets ever more uncertain, even as margins get ever tighter. We explore critical financial strategies that travel agencies can take to unlock new revenue, build margins, and ultimately stay c ...
13:15
  1. Tech Huddle Zone B
    40 mins
    • Personalisation
    In the world of multiple communication channels, how do you keep track of your customer and how they interact with your distribution channels both online and offline?  
  2. Tech Huddle Zone A
    40 mins
    • Business Transformation
    • Distribution
    • Techies
    • Tour Operator
    Hotel distribution has gone through wholesale change over the last few years. It is complex yet is core to the ongoing profitability of individual hotels and hotel chains both large and small. At this ...
14:00
  1. Transform Theatre
    40 mins
    • Mobile
    • New Technology
    • The New Customer
    An innovation expert on smartphones and other consumer devices including the Internet of Things looks into their crystal ball and explains the features that will all be having our pockets in the years ...
  2. Innovate Theatre
    40 mins
    • Business Transformation
    • Data
    • Distribution
    • Fintech
    • Legislation
    • Mobile
    • New Technology
    • Personalisation
    • Social Media and Content
    • Techies
    • The New Customer
    Looking for the visionaries of the future? In this fast-moving session, each presenter works against the clock to get their message across to the audience. With just 20 slides and 20 seconds per slide ...
  3. Solution Theatre
    45 mins
    • Business Transformation
    • Data
    • Distribution
    • Fintech
    • New Technology
    • Personalisation
    • Techies
    In this session Travel Technology Europe media partner Travolution will officially launch its 2020 Innovation Report that offers a unique analysis of government data revealing technology spend trends ...
15:00
  1. Innovate Theatre
    45 mins
    • Distribution
    • Mobile
    • New Technology
    • Personalisation
    • Social Media and Content
    Europe is in the fortunate position of being a popular tourist destination, and crowding is therefore likely. Increasing numbers of visitors brought to destinations in part as a result of increased on ...

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