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26-27 February 2020,
Olympia London

Conference Programme 2020

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Conference Programme 2020

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10:00
  1. Marketing Theatre
    40 mins
    • New Technology
    • Personalisation
    • The New Customer
    What do we need to do to make users happier with search? Is it about better SEO or it that dark art finally dead? Is it about adopting voice or AI in search tools or is there something more fundamenta ...
  2. Travel Technology Theatre
    40 mins
    • Fintech
    • Legislation
    • Techies
    The rise of fintech means there are now many options to make travellers' lives cheaper and easier but how can agents or tour operators work with this exploding market to their advantage. Will PSD2 cau ...
  3. Innovation Theatre
    40 mins
    • Business Transformation
    • New Technology
    • Personalisation
    • Techies
    An AI thought leader explains why 2020 will be seen as a watershed in the travel sector as companies embrace machine learning and other AI technologies.
11:00
  1. Innovation Theatre
    45 mins
    • New Technology
    • Techies
    • Tour Operator
    We know today that only 40% of travel is booked online. How can you incorporate simple but powerful tools to bring on the remaining 60%? Learn from former Tour Operators (now software companies) how t ...
  2. Innovation Theatre
    45 mins
    • Fintech
    Are your profits being impacted by currency fluctuations and hidden fees? Are you able to pay all of your global suppliers on time and in their currency of choice? We talk through the latest payment i ...
12:00
  1. Innovation Theatre
    40 mins
    • Social Media and Content
    • The New Customer
    This panel comprises a mix of young and older consumers, influencers and companies targeting them. They share their thoughts on travel inspiration, what they are looking for from travel companies, whe ...
  2. Marketing Theatre
    40 mins
    • Mobile
    We hear from small travel companies and their tech partners about their thought processes, their challenges and their results in delivering great apps and websites.
12:15
  1. Tech Huddle Zone B
    40 mins
    • Business Transformation
    This tech huddle is intended to help those who are tasked with innovating in large, established travel businesses and struggle with legacy technology and other risk, cost, and cultural constraints.
13:15
  1. Tech Huddle Zone A
    40 mins
    • New Technology
    • Techies
    As we get ready to enter into a new decade next year experts are predicting the upcoming travel trends. There’s more emphasis on sustainability, exploration, gastronomy and technology, including an in ...
14:00
  1. Travel Technology Theatre
    40 mins
    • Business Transformation
    • Distribution
    • Techies
    The world of business travel technology is changing. New tools such as rebooking technology and chatbots are becoming more popular. Meanwhile IATA has a target for 21 major airlines to carry out 20% o ...
  2. Innovation Theatre
    40 mins
    • Business Transformation
    • Data
    • Distribution
    • Fintech
    • Legislation
    • Mobile
    • New Technology
    • Personalisation
    • Social Media and Content
    • Techies
    • The New Customer
    In our annual thought leadership panel CTOs/CIOs/CMOs from different travel sectors pinpoint trends that will affect travel technology and discuss topics that are keeping them awake at night. Among th ...
  3. Marketing Theatre
    40 mins
    • Data
    • Fintech
    • Legislation
    Rules and laws about data vary significantly among the countries of the world. What do companies who have/have need for any data from abroad need to consider?
14:15
  1. Tech Huddle Zone B
    40 mins
    • Business Transformation
    • The New Customer
    • IT
    If you’re an independent hotelier, generating demand for your business is now overwhelmingly likely to be online where the odds are increasingly stacked against you. Just look at the control OTAs have ...
15:00
  1. Innovation Theatre
    40 mins
    • Mobile
    • New Technology
    • The New Customer
    An innovation expert on smartphones and other consumer devices including the Internet of Things looks into their crystal ball and explains the features that will all be having our pockets in the years ...
  2. Marketing Theatre
    40 mins
    • Business Transformation
    • Data
    • Legislation
    • Techies
    In this session we hear about the Information Commissioner's Office intention to hand multi-million-pound fines to British Airways and Marriott International for data breaches and find out how you can ...
  3. Travel Technology Theatre
    40 mins
    • Business Transformation
    • Techies
    Travel companies are often held back by the systems they have used for years and fear the thought of change. We hear from those who have overcome that fear and learn how they migrated to a bright, shi ...
16:00
  1. Innovation Theatre
    60 mins
    • Business Transformation
    • Data
    • Distribution
    • Fintech
    • Legislation
    • Mobile
    • New Technology
    • Personalisation
    • Social Media and Content
    • Techies
    • The New Customer
    Since 2008, 450+ thoroughly-vetted innovators have taken the stages at Phocuswright Innovation events on three continents. Phocuswright’s Battleground: EMEA at Travel Technology Europe features the mo ...
10:00
  1. Marketing Theatre
    40 mins
    • Legislation
    A year on from enforcement action by the Competition and Markets Authority, has the online hotel booking sector changed its ways on ordering of results, pricing transparency and commissions? We hear f ...
  2. Travel Technology Theatre
    40 mins
    • Business Transformation
    • Techies
    The rush to the cloud, driven by the need for digital transformation, continues apace. What are the success stories in travel, what are the real challenges that companies face and where do we go from ...
  3. Innovation Theatre
    40 mins
    • Mobile
    • New Technology
    Fifth generation mobile networks, which promise faster downloads and low latency, have come onstream in the UK and other European countries this summer. How can travel companies benefit from the roll- ...
11:15
  1. Tech Huddle Zone B
    40 mins
    • New Technology
    • IT
    • Tour Operator
    Learn about the Top 5 technologies that leading Tour Operators are using to solve key scaling challenges. 
12:00
  1. Marketing Theatre
    40 mins
    • Data
    • Personalisation
    • The New Customer
    How can you reach your potential customers at the right time with the right message in a world where privacy is under attack (think Cambridge Analytica) and where individuals are supposedly protected ...
  2. Travel Technology Theatre
    40 mins
    • Business Transformation
    Everyone thinks they need to do it but how do you make it work in practice? A digital transformation expert shares their thoughts on what companies in the travel sector need to do to make transformati ...
  3. Innovation Theatre
    40 mins
    • Distribution
    • Mobile
    • New Technology
    • Personalisation
    What is Google doing in travel? The technology giant has fingers in many pies - search, mapping, productivity software. We hear from the company on its plans.
14:00
  1. Innovation Theatre
    40 mins
    • Business Transformation
    • Data
    • Distribution
    • Fintech
    • Legislation
    • Mobile
    • New Technology
    • Personalisation
    • Social Media and Content
    • Techies
    • The New Customer
    See yourself as a thought leader? We are looking for the visionaries of the future. In this fast-moving session, each presenter works against the clock to get their message across to the audience. You ...
  2. Marketing Theatre
    40 mins
    • New Technology
    • Personalisation
    • Social Media and Content
    • The New Customer
    Is the future an expensive blend of face-to-face, call centre, social and bot or can we use technology wisely to improve support and reduce cost?
15:00
  1. Innovation Theatre
    45 mins
    • Distribution
    • Mobile
    • New Technology
    • Personalisation
    • Social Media and Content
    Europe is in the fortunate position of being a popular tourist destination, and crowding is therefore likely. Increasing numbers of visitors brought to destinations in part as a result of increased on ...

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