It is easy to dismiss the notion that everything will be connected to the web as mere hype but the IoT promises to change the way the travel industry works, particularly in customer service applications and improving customer experience. We hear from pioneers
If the internet kickstarted the last revolution in travel, artificial intelligence is certain to be what drives the next leap forward. In this mustn't-miss keynote, Terry Jones, founder of Travelocity and chairman of cognitive recommendation engine WayBlazer, talks about the technological leaps that have inspired the latest wave of AI innovations and why travel companies must embrace them to survive over the next few years.
Technology is a driving force in changing the ways tours and activities are being distributed. The three speakers represent different sectors of the tours and activities industry. They will each shortly share their vision on the topic, followed by interesting panel discussions.
Do not miss out on this!
How can travel companies in the UK and Europe work with the Chinese e-commerce giant
The winner of the TTE Disrupt award in 2016, Andy Owen-Jones of BD4Travel, returns to share what has happened since the machine learning innovator was crowned winner a year ago, including the challenges for start-ups in travel. He is joined on stage by one of the company’s travel sector clients who shares how the company’s technology has been implemented and how this has worked.
This showcase session looks at the latest in booking technology and reservation systems. We hear from a range of experts, from the big players to small specialists
Our expert consultants play “agony aunt” listening to an actor portraying some common traveltech problems and offer some advice about how to rectify the problem and how others can avoid making the same mistakes.
Last year the annual Travolution Innovation Report, an analysis of technology spend in the UK travel sector, reported a 12% increase in 2016 and predicted a 6% rise this year.Potentially great news for all the technology vendors who will be promoting their wares at this year’s Travel Technology Europe show.But what should firms be focussing their budgets on to stay ahead in the innovation stakes? Do you have to spend money to be innovative?And who and where are the disruptive innovators in the sector which established firms should be wary of?This session, moderated by Travolution editor Lee Hayhurst, will provide answers to these questions, and more.
Half a billion people have downloaded Pokemon Go, making it the most successful augmented reality application yet. Companies like Facebook and Google are heavily investing in VR
Data analytics, business intelligence, data visualisation, big data, machine learning, data scientists, decision platforms, predictive analytics, Intelligence as a Service (IaaS) are all buzz words heavily used over the last few years.
But what have been the tangible benefits of business data programs and what are the looming issues on the horizon? With over 25,000+ practitioners, 6,500+ customers and 11,700+ data projects delivered globally, Cognizant has a great deal to share in terms of best practices and stories in data management. As an industry we strive to provide hyper-personalisation and the gathering and use of personal data is key to that, but doing so may have many pitfalls…..
A key focus area in this session will be to raise awareness of the new General Data Protection Regulation (GDPR) which becomes enforceable from May 2018. How can an enterprise review of your customer’s data create not only competitive advantage but also ensure that you are compliant with the latest data protection regulations? How do you balance privacy versus hyper-personalisation?
This session will review best practices in customer data management and provide essential learning points to achieve compliant 360 views of customers.
Hotel groups are focusing on the direct channel to reduce costs and build customer loyalty but what technology do they need to improve the booking experience and how can hotels manage revenue optimally when distribution channels are so fragmented.
Hear how hotels can implement and integrate channel management platforms and how they can lead to a significant improvement in revenues.
This panel of experts looks at the challenges facing IT directors looking at integrating multiple forms of innovative payment technologies
A leading hotel expert in shares his experience of technology focused on the guest experience and reveals what works and what does not.
This session will focus on the importance of experience for the travel and hospitality sector, and will illustrate how Hotels.com leverage data to drive relevant experiences for their customers.
The rise of ad blockers, fake views and followers means that online marketers need to do much more to justify their existence
Personalisation is widely talked about in marketing circles today but many organisations are still failing to use it to its best effect. Join Monetate as we discuss what effective personalisation looks like and hear from customer Eurostar about their journey to personalisation; the wins and the learnings along the way.
Our panel of experts talk about the benefits of marketing automation, the potential pitfalls and how to integrate automation with existing company systems.
Cart abandonment is higher than 80% in the travel sector, according to research by remarketing experts SaleCycle. How can a well-crafted email convert a potentially lost customer? This workshop shares examples of campaigns that have delivered results for some of the world's biggest travel brands.
The Traveltech Lab is home to a community of 50 startups working to disrupt the industry. We've made a whole host of mistakes. So have our members. We define a mistake as 'accelerated learning'. This session is about sharing your stories and insights to help others (and have a little chuckle about them too).
So it can be pretty easy doing Agile with small highly productive cross functional teams, but doing Agile at scale successfully can be a lot more challenging. In this tech huddle, we discuss various frameworks for scaling agile as well as address many practical Agile problems faced by larger programmes of work, such as longer term planning and budgeting, challenges in slicing vertically and managing those dependencies, to how to effectively work with across teams with cross functional specialist resources like UI and architects.
Come and share your pain and potentially learn how to solve your scaled problems with other Agilists that have overcome some of these challenges in this Agile at Scale – Tech
Come and join your industry peers in this tech huddle to air your views on NDC the travel industry-supported program for the development and adoption of a new data transmission standard; It has been designed to bring lower cost, innovation, ease-of-comparison and interoperability – but does it? Will it support airline value propositions, increase customer loyalty, enhance distribution of products and reduce commoditization?
24 airlines have already live NDC product while 86 have plans to adopt it in the near future, 30+ travel technology vendors are building NDC based products and solutions
Can we afford to ignore it?
What was the impact on bookings post BREXIT? Where are all the people who previously travelled to Egypt, Tunisia and Turkey booking now? What and where are people booking for next year? What have been the main trends during peaks booking period? These are the types of questions (along with many others) that senior travel business executives are asking and need to know to effectively plan and run their businesses. We believe that there is a huge lack of analytical data and statistical information available about how the industry is performing and in this ‘tech huddle’ we would like to get the views from industry experts on exactly what they need to address this issue.
If this type of information would be useful to you, please come along and join the session where we will be looking to use the output to provide a solution to meet your and the industry’s needs.
Is it the end of Tour Operator rates? How is hotels yield management and "product differentiation" changing the face of hotel distribution.
Constant rate and availability fluctuation is forcing Tour Operators to change the way they buy their product
moving to take more committed inventory or monitor pricing and do spot buying in a more clever way.
Come and share your experience and learn what your business could do to make sure you are always ahead of the game
In our annual thought leadership panel four CTOs/CIOs from different travel sectors and different sized companies – airline, tour operator, online travel agent, hotel – pinpoint trends that will affect travel technology. Among the topics under discussion will be artificial intelligence and machine learning, personalisation and the traveller-centric world and travel uses of the blockchain
There are many ways to organise IT in travel companies but how can the sector learn from world-class operations in other sectors. Our speaker shares best practice from one of the most demanding industries in the world
Come and listen to top 5 of the 15 finalists and discover the winner of the 3rd TTE Disrupt Awards. The awards are part of the part of the Launch-Pad feature at the show where 15 companies are showcasing their technology innovations for the travel and hospitality industries. The feature is designed to disrupt your traditional thinking of travel and hospitality landscapes and reward one the coveted Award for Disruption.
Our panel discusses how to build cost-effective architecture in the cloud, what works, what doesn’t, whether you co-locate as well as looking at the licensing and delivery models that can save your company money.
Customer communication underpins everything in the TMC world, but why is it that so many organisations are battling with manual email distribution still? The result of this dated approach is complete lack of visibility within the team causing resourcing issues, cherry-picking the easy enquiries, inaccurate or no reporting on team and rep performance, and ofcourse little to no proactive SLA Management for your customers. Join Advantage and Freshdesk as they explore this topic, and make research proven recommendations on how you can evolve your process.
Those travel companies that embrace personalisation throughout the customer journey can truly differentiate themselves, giving the consumers a much more unique and customised experience, and ultimately driving revenue and customer satisfaction. What technologies are enabling this?
Hotels.com has partnered with Button to create the mobile solution that customers now want. As mobile continues to grow in prominence, how will the consumer experience evolve across the entire travel journey? Hear their vision for the future of the connected customer.
Experts in hotel customer service, guest-facing technology, loyalty and customer experience share their views on how to make guests want to book, love their stay, return and become advocates for your property or group
Travel brands are losing control of their reputations in a world of review sites such as TripAdvisor, social media channels such as YouTube and Instagram and the orrying world of blogs. How can you win back control? Our panel of agencies, monitoring tool providers and travel brands working with influencers share their knowledge
icelolly.com are on the way to becoming the UK's most trusted holiday comparison site. In this educational session, Suniel Makh (Brand Director) shares his learnings from icelolly.com's journey which has seen the business grow from humble beginnings in Leeds to a recognised and award winning travel brand.
During this session, you'll discover how icelolly.com:
Hear how companies should be using programmatic advertising and the pitfalls to avoid.
The author of 'Decoded. The Science Behind Why We Buy’ explains the reasons that make consumers buy products and services Marketing strategist Phil Barden, the man behind the famous T-Mobile Liverpool Street flashmob advert, explains why the human brain connects with experiences, how to take advantage of key moments in the consumer journey and practical examples of how to change marketing assets to greater effect. The first 50 people to arrive at the session will get a free copy of Decoded.
During this session, we hear about the dangers of data silos and how recombinant data can offer marketers much greater insight and lead to significantly better returns. You will learn:
Chatbots are all the rage right now. But as well as the opportunities there are real challenges with introducing this to an established Travel business scenario. How do we best navigate this journey to maximise the opportunity? Join this tech Huddle to discuss the benefits and challenges of implementing this in your business.
Are you interested to improve your hotel revenue and fill up more rooms with the direct bookers? Our latest research across 300 million rooms and rates on the hotel websites shows that when you are being undercut your conversation rates go down by 30%. How does this make you feel? Don’t you agree now is the perfect time to fight for your right to parity? Join us for a strategic discussion on how to shift OTA commissions back to your bottom line and ways to educate you customer about the great benefits of booing direct.
Group Business has always been an important part of hotels’ revenue strategy and provides a way to build the base for room nights and provides additional revenue from meeting space, F&B, etc. In this huddle we will discuss ways to optimize profit from group business. We will discuss ways to reduce cost in various aspects of group sales, strategies to increase revenue per attendee, and pricing strategies for groups that take profitability of group business into consideration while also considering the market and competition.
CRM has very different meanings in different industries. Come and share your views of what CRM means for you and your
travel business. We will discuss what is the vital data that you need in order to make sense of it all and what type of
return you can expect from nurturing your data and embracing very simple practices.
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