It is easy to dismiss the notion that everything will be connected to the web as mere hype but the IoT promises to change the way the travel industry works, particularly in customer service applications and improving customer experience. We hear from pioneers
Chatbots like Lola, KLM’s Facebook Messenger bot and others are promising to change the world. We put four bots to the test in a live head-to-head to see who is named Queen of the Bots
Alibaba is China’s biggest e-commerce player. We meet the company’s general manager for Europe who shares the giant’s plans in travel and payment.
The winner of the TTE Disrupt award in 2016, Andy Owen-Jones of BD4Travel, returns to share what has happened since the machine learning innovator was crowned winner a year ago, including the challenges for start-ups in travel. He is joined on stage by one of the company’s travel sector clients who shares how the company’s technology has been implemented and how this has worked.
This showcase session looks at the latest in booking technology and reservation systems. We hear from a range of experts, from the big players to small specialists
Our expert consultants play “agony aunt” listening to an actor portraying some common traveltech problems and offer some advice about how to rectify the problem and how others can avoid making the same mistakes.
Half a billion people have downloaded Pokemon Go, making it the most successful augmented reality application yet. Companies like Facebook and Google are heavily investing in VR
What elements of a travel business can be successfully outsourced to third parties and what you need to do to make it happen?
Hotel groups are focusing on the direct channel to reduce costs and build customer loyalty but what technology do they need to improve the booking experience and how can hotels manage revenue optimally when distribution channels are so fragmented.
Hear how this small hotel group implemented and integrated a new all-in-one hotel management platform and drove significant improvements in revenues through implementing a channel management tool
This panel of experts looks at the challenges facing IT directors looking at integrating multiple forms of innovative payment technologies
The tech innovation lead at a hotel group shares their experience of technology focused on the guest experience and reveals what worked and what did not
The rise of ad blockers, fake views and followers means that online marketers need to do much more to justify their existence
Our panel of experts from marketing automation providers, systems integrators and a travel CTO talk about how they have implemented systems such as Eloqua and Marketo and integrated them with their CRMs
Cart abandonment is higher than 80% in the travel sector, according to research by remarketing experts SaleCycle. How can a well-crafted email convert a potentially lost customer? This workshop shares examples of campaigns that have delivered results for some of the world's biggest travel brands.
So it can be pretty easy doing Agile with small highly productive cross functional teams, but doing Agile at scale successfully can be a lot more challenging. In this tech huddle, we discuss various frameworks for scaling agile as well as address many practical Agile problems faced by larger programmes of work, such as longer term planning and budgeting, challenges in slicing vertically and managing those dependencies, to how to effectively work with across teams with cross functional specialist resources like UI and architects.
Come and share your pain and potentially learn how to solve your scaled problems with other Agilists that have overcome some of these challenges in this Agile at Scale – Tech
Come and join your industry peers in this tech huddle to air your views on NDC the travel industry-supported program for the development and adoption of a new data transmission standard; It has been designed to bring lower cost, innovation, ease-of-comparison and interoperability – but does it? Will it support airline value propositions, increase customer loyalty, enhance distribution of products and reduce commoditization?
24 airlines have already live NDC product while 86 have plans to adopt it in the near future, 30+ travel technology vendors are building NDC based products and solutions
Can we afford to ignore it?
What was the impact on bookings post BREXIT? Where are all the people who previously travelled to Egypt, Tunisia and Turkey booking now? What and where are people booking for next year? What have been the main trends during peaks booking period? These are the types of questions (along with many others) that senior travel business executives are asking and need to know to effectively plan and run their businesses. We believe that there is a huge lack of analytical data and statistical information available about how the industry is performing and in this ‘tech huddle’ we would like to get the views from industry experts on exactly what they need to address this issue.
If this type of information would be useful to you, please come along and join the session where we will be looking to use the output to provide a solution to meet your and the industry’s needs.
In our annual thought leadership panel four CTOs/CIOs from different travel sectors and different sized companies – airline, tour operator, online travel agent, hotel – pinpoint trends that will affect travel technology. Among the topics under discussion will be artificial intelligence and machine learning, personalisation and the traveller-centric world and travel uses of the blockchain
There are many ways to organise IT in travel companies but how can the sector learn from world-class operations in other sectors. Our speaker shares best practice from one of the most demanding industries in the world
Our panel discusses how to build cost-effective architecture in the cloud, what works, what doesn’t, whether you co-locate as well as looking at the licensing and delivery models that can save your company money
Air Berlin shares its experience in building a PWA, the challenges in doing so, both technical and in terms of change management, and the early results from the airline’s move away from native apps
Customer communication underpins everything in the TMC world, but why is it that so many organisations are battling with manual email distribution still? The result of this dated approach is complete lack of visibility within the team causing resourcing issues, cherry-picking the easy enquiries, inaccurate or no reporting on team and rep performance, and ofcourse little to no proactive SLA Management for your customers. Join Advantage and Freshdesk as they explore this topic, and make research proven recommendations on how you can evolve your process.
Hotels.com has partnered with Button to create the mobile solution that customers now want. As mobile continues to grow in prominence, how will the consumer experience evolve across the entire travel journey? Hear their vision for the future of the connected customer.
Experts in hotel customer service, guest-facing technology, loyalty and customer experience share their views on how to make guests want to book, love their stay, return and become advocates for your property or group
Travel brands are losing control of their reputations in a world of review sites such as TripAdvisor, social media channels such as YouTube and Instagram and the orrying world of blogs. How can you win back control? Our panel of agencies, monitoring tool providers and travel brands working with influencers share their knowledge
During this session, we hear about the dangers of data silos and how recombinant data can offer marketers much greater insight and lead to significantly better returns. You will learn:
Hear how companies should be using programmatic advertising and the pitfalls to avoid
The author of 'Decoded. The Science Behind Why We Buy’ explains the reasons that make consumers buy products and services Marketing strategist Phil Barden, the man behind the famous T-Mobile Liverpool Street flashmob advert, explains why the human brain connects with experiences, how to take advantage of key moments in the consumer journey and practical examples of how to change marketing assets to greater effect. The first 50 people to arrive at the session will get a free copy of Decoded.
Chatbots are all the rage right now. But as well as the opportunities there are real challenges with introducing this to an established Travel business scenario. How do we best navigate this journey to maximise the opportunity? Join this tech Huddle to discuss the benefits and challenges of implementing this in your business.
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